Last updated August 3, 2026
Plans change. Here is exactly how cancellations work at Grandview, where to find the terms that apply to your specific booking, and what to do if you need to move your dates rather than cancel outright.
Where your terms are written down
Cancellation terms are set per property and per rate, and they are shown to you three times before they can ever matter:
- On the quote, before you enter any payment details.
- On the checkout page, at the point of payment.
- In your confirmation email, which is the copy to keep.
The terms in your confirmation email are the ones that govern your booking. If you cannot find it, email us and we will resend it.
How our policy works
Grandview cabins book on a strict cancellation policy. These are large, individually owned homes with a short high season, and a cancelled reunion week is rarely re-booked. That is the honest reason the policy is strict rather than flexible, and it is why we would rather you read this page before you book than discover it afterward.
Because the policy is strict, we recommend travel insurance for any booking made well in advance, any winter booking that depends on road conditions, and any trip where one person's schedule can unravel the whole group's. Policies that include "cancel for any reason" coverage are the ones worth reading closely; standard trip insurance often excludes change of plans.
Changing dates instead of cancelling
Ask us before you cancel. Moving a booking is often possible where a refund is not, particularly if you are flexible on which cabin and the original dates can be resold. We have more room to help when you tell us early — a date change requested three months out is a different conversation from one requested the week of arrival.
Email [email protected] or call (208) 821-4034 with your confirmation number and the dates you would prefer.
If we have to cancel
Occasionally a stay cannot go ahead for reasons on our side — a burst pipe, a wildfire closure, a power failure, an owner emergency. In those cases we will move you to a comparable Grandview cabin at no additional cost, or refund everything you have paid, whichever you prefer. We will tell you as soon as we know rather than hoping it resolves.
Weather, roads, and closures
Snow, road conditions, and Yellowstone entrance closures do not by themselves qualify as a cancellation on our side, because the cabin remains available and ready. Winter travel here genuinely requires planning: some access roads are unplowed, and the Park's west entrance closes to wheeled vehicles from early November until late April. We would rather tell you this before you book than argue about it in February. If you have questions about winter access to a specific cabin, ask us and we will give you a straight answer about that road.
How to cancel
Email [email protected] from the address on the booking, with your confirmation number. We will confirm the cancellation and any refund amount in writing. Refunds return to the original payment card and typically take five to ten business days to appear.
Questions
If anything here is unclear, ask before you book rather than after. (208) 821-4034 reaches a person who manages these cabins.